Queue Management Systems In Oman
Now a days queues are one of the main reasons of customer disappoinment as standing in the queue can be dificult ,simply, it takes out customers valuable time which could have used for useful purposes. Ainaan network has solution which enables you to exceed the expectations of customer service experience of every customer. We enables you to take control of queue crowding with virtual as well as linear queue systems impelled by state-of-the-art methods. The queue management system removes irregular queuing and long hours of waiting and its advanced technology helpes the customer’s complete satisfaction. The easy to use queue management system is a stable fit for any organization no matter of its size and structure.
Key benefits Of Queue Management System
- Faster customer bandwidth for increased sales and profitability
- Improved associate productivity and operational economies
- Minimised customer waiting times
- Increased customer satisfaction
- Higher customer holding rates
- More informative and engaging waiting time
Outdoor Queue Management Systems
Ainaan networks introducing outdoor queue management solutions in all over Oman. Outdoor Queue Management solution has provided many customer a different way of handling customer inrush in the large open area. This system can be used to manage the following areas:
- Courier delivery lot
- Customs pickup area
- Car parking lot
- Water delivery pickup area and so on..
Mobile Application & Online Booking
Mobile Application is one of the most advance tools available in the queue management solutions which enable customers get in the queue with the comfort of sitting on their comfortable settee at home.You need to do is download the app from “App Store” or “Google Play Store”. Beyond getting in the queue and getting the token numbers, the mobile app has a lot more features, this app used to collect the feedback from the customer, make online appointment booking, redeem booking, find nearest branch and so on. Online booking makes it easier for the customers to manage their visit more efficiently and conveniently. This tool helps business to reduce number of people waiting in their area. Due to the real-time updates, customer gets up to date information for any changes takes place on the business service level. For example, user gets notified if the branch is closed for renewal, change in business hours etc.
EQ-LK25
EQ-LK05T
EQ-LK07WM
EQ-TP803 / EQ-TP802 / EQ-TP801
Electronic Queueing Systems improves:
- Self-service or reception-managed solutions provide more responsive service and meet customised customer requirements
- Match staff members to customer requirements for greater efficiency and enhanced customer satisfaction
- Monitor queue flow in real time to keep customer efficiency high
- Customers book appointments online or on-site for shorter wait times and more advantage
WhatsApp Virtual Queuing System In Oman
WhatsApp queuing system is a fully integrated experience enabling users with an option to join a queue with real-time queue information. This solution was designed to help global businesses to instantly adapt to the changing “New Normal” and continue to provide services to their customers. Virtual Queuing through WhatsApp’s platform will remove the pain of waiting and allow customers to enter the queue via an existing application on their phone. Customers can choose their desired service branch, get directions, receive notifications and take a ticket before they arrive. WhatsApp Virtual Queuing system comes with all predefined functionality and is available as a subscription model. It is built on the assumption of innovation and customer experience and is truly a touchless solution. Whatsapp solution makes it possible for businesses and their customers to maintain social distancing thus reducing the risk of virus spread. It is very simple, from a single store to hundreds of customers and stores. Also the solution does not require any on-site installations making distributions instantly.
Features of Whatsapp Queuing Solution
- Get token instantly on the whatsapp screen
- Auto generated natural time notification
- Get on demand branch wise status information with number of customer in the queue waiting and evaluated waiting time.
- Built-in survey feature to record customer satisfaction
- Promotional messaging
- Offers Integration with Customer Feedback System
- Improved customer ratings for the businesses.
- Better staff productivity and bother free experience due to better management of the customer flow
How Queue Management System Solutions Works?
Ainaan Networks do the solution of queue management system it helps you organize your waiting lines by providing visitors with an easy ordering method based on “first in first out”, prescheduled appointments, and more sophisticated methods. The system provides audio-visual means for directing customers, a friendly user interface for agents to manage lines and call customers forward, and useful tools for managers to control the level of service and generate performance statistics.